Your contract is with HOTEL entra and its franchisees, associates, related companies, subsidiaries and affiliates who operate as a Hotel.
Full payment must be made at the time of booking. We accept payment by Visa or Mastercard credit/debit cards, or online bank transfers for most of our Hotel. The available payment options are displayed during the booking process on our Website. A payment processing fee may apply
Once your booking has been successfully completed, a Booking Confirmation will be issued in respect of each room booked and sent to the email address provided in your registered account. You MUST produce your Booking Confirmation(s) upon check-in at the Hotel, together with your original valid photo identification document (national registration identity card, passport, driver's license or other identification card or document as the Hotel may require). If you do not receive your Booking Confirmation(s) within twenty-four (24) hours from the time of booking, please contact us via the Hotels Website www.entrahotel.com
Credit card bookings made within five (5) days prior to check-in date will require presentation of the credit card used for payment of the booking during check-in. Failure to do so may delay your check-in process.
At all times during the booking process, you will be advised to ensure the accuracy of your booking details (guest details, stay dates, room types, room rates, number of guest(s), Add-Ons). Hotel will not be responsible or liable for errors in booking details.
Bookings are accepted subject to room availability.
Room rates shown on the Website are charged on a per room per night basis. Meals and Add-Ons are not included.
Room rates and details are correct at the time of publication and are subject to change without notice.
HOTEL entra practices a strict NO SMOKING policy in all Hotel premises ("Non Smoking Policy"). Failure to comply with this policy shall entitles us to terminate your booking and stay at the Hotel at our sole discretion and you must leave the Hotel immediately without compensation or reimbursement. You shall be liable for any costs, loss or damage to the Hotel room, premises or property, or incurred by Hotel guests or third party, arising from your failure to comply with this policy and Hotel entra reserves the right to charge you for any such costs, loss or damaged incurred by HOTEL entra or any Hotel guests or third party.
For stays in Indonesia, apart from the rights stated above, HOTEL entra is entitled to charge a cleaning fee of Kw KRW 250,000 ( about USD 230~250) to any guest who violates the Non Smoking Policy.
You may not bring the following into our Hotel:
HOTEL entra reserves the right to remove and/or confiscate any of the above items found in any Hotel room immediately without notice to you and to charge you for any costs incurred for taking such action or for any loss or damage caused to the Hotel room, premises or property or to any Hotel guests or third party as a result of your failure to comply with this policy.
Hotel entra further reserves the right to ask you to leave the Hotel and remove your belongings from the room immediately if we shall, in our sole opinion, deem that you have used the Hotel room in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the Hotel room, the Hotel premises, the other Hotel guests, our staff or any other persons or the reputation of HOTEL entra, without any compensation and/or any reimbursement to you.
Hotel entra operate a strict check-in and check-out policy,
Booked rooms will be held for check-in until 9.00 am the following day of the scheduled check-in date, after which the booking will be deemed cancelled upon no-show and Hotel entra shall be entitled to release the booked room(s) for the remaining stay dates to other guests. No refunds will be provided for the cancelled booking.
A refundable key card deposit may be required upon check-in at certain Hotel to cover loss or damage of the key card issued.
If you check-out beyond the stipulated time at the Hotel of your stay, HOTEL entra reserves the right, without further notice to you, to charge you an additional one (1) night's stay at the then prevailing room rate or remove your belongings into the luggage storage facility (luggage storage charges may apply) and deny you further access into the room. Hotel entra shall not be liable for any loss or damage to your belongings as a result of the action(s) taken.
Payments made for bookings (including Add-Ons, if any) are strictly non-refundable.
Change of Guest name on your booking is allowed if made three (3) full days or more before check-in date subject to a Name Change Fee.
Other than change of Guest name, all bookings cannot be amended, modified or cancelled. Any booking cancellation or failure to arrive on the scheduled check-in date will be treated as a no-show in respect of a booking and will result in the total payment under that Booking Confirmation (including any Add-on charges together with any applicable tax paid) non-refundable and will be forfeited.
Unless otherwise expressly stated, no changes or cancellation will be allowed for promotional bookings. Please read the terms and conditions of the relevant promotion carefully, which terms of promotion shall apply to the booking and shall be binding on you.
You might have an early departure fee. When you check-in, you will be asked to confirm your departure date. You may be able to change your departure date without a penalty if your rate plan permits and if you do so before the end of your arrival day. After reconfirming your departure date, if you decide to leave earlier, you may be charged the early departure fee. Please contact the hotel if you have any questions.
Luggage storage is available only for guests currently staying with the Hotel to store their luggage or other personal belongings before check-in or after check-out, at the Hotel’s option.
Hotels shall not be liable for any loss or damage for releasing the luggage accordingly. Each piece of luggage must weigh no more than 30kgs and may not exceed 28" x 22" x 14" in size. The maximum storage period is one (1) day (one (1) week for HOTEL entra
Should your luggage or item remain unclaimed upon expiry of the maximum storage period allowed, HOTEL entrar eserves the absolute right and discretion to either continue storing the luggage (luggage storage charges shall continue to apply and you shall be liable for such charges) or to dispose of the luggage or item without any liability to you.
You use the Hotel luggage storage facilities at your own risk. HOTEL entra will not be responsible for loss of or damage to the luggage, the contents therein or your personal belongings during storage or during the disposal process however caused and you hereby release HOTEL entra from any liability in respect thereof.
You are liable for any damage howsoever caused to the allocated room(s) or to the Hotel premises or property caused by you or any persons in your party (whether or not staying at the Hotel) during your stay. Hotel entra reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered by HOTEL entra as a result of the aforesaid. Regardless, Hotel entra further reserves the right to commence legal proceedings against you without notice.
Hotel entra is responsible for providing the room(s) in the Booking Confirmation(s) and according to these Terms and Conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control.
To the extent permitted by law, HOTEL entra do not accept any liability arising out of any occurrences beyond its control including but not limited to acts of terrorism, acts of God, flood, war, strikes, riot, theft, delay, cancellation, civil disaster, government regulations or changes in itinerary or schedule
Without affecting any statutory consumer rights or other laws that cannot be lawfully excluded or limited, HOTEL entra will not be liable for loss of any kind whatsoever arising out of, caused by, attributable to or resulting from your booking, use of the Website or stay at the relevant Hotel even if caused or contributed to by HOTEL entra negligence, wrongful act / omission or breach of these terms and conditions or breach of duty or otherwise.
All activities have inherent risks to health and safety and HOTEL entra will not be responsible for any eventualities related to any activities or services booked through the Website or during your stay at a Hotel.
HOTEL entra will not be responsible for any loss or damage of property left in Guest's room and/or the Hotel property at all times. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injury and money/valuable belongings.
HOTEL entra will retain all personal information you provide during booking. By making a booking with us or using the Website, you consent to our use and/or disclosure of your personal details to our franchisees, branches, related corporations, associates, subsidiaries, affiliates, assignees, proposed assignees, agents, commercial partners, service providers and/or any other parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder in our sole and absolute discretion, deem necessary for the following purposes:
We may also be legally obliged to disclose, and you irrevocably consent to our disclosing, your personal information to government and enforcement agencies, regulatory bodies and public authorities or as may be required by law. This may involve sending your personal information between different countries.
We will use our best endeavours to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your prior written consent.
Please refer to our Privacy Policy, for full data privacy and data protection terms, which forms part of these Terms and Conditions.
HOTEL entra Website including the booking and other applications, text, graphics, designs, audio and video clips, hotel and destination information and all other content thereon are the property of HOTEL entra its content suppliers.
You may use the HOTEL entra Website and its content solely for personal, non-commercial and private use subject always to applicable copyright laws.
All trademarks, trade names, service marks and all other marks, whether registered or unregistered, on the HOTEL entra Website are owned by or licensed to Hoteland their respective owners and may not be used, reproduced or modified without the prior written approval of HOTEL entra.
The services provided and all content thereon are supplied "as is" and "as available". provides no guarantee regarding the website and content. You are solely responsible for your use thereof.
While we will make every effort to ensure that the information on the HOTEL entra Website is accurate and published in good faith. Without affecting any statutory consumer rights that cannot be lawfully excluded or limited, HOTEL entra does not warrant or represent the accuracy of the information displayed and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage.
HOTEL entra will not be liable for any direct, indirect, consequential, punitive losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to data), arising out of the Website or the use thereof or any services purchased from the online website, agent or any errors, inaccuracies or commissions in the services or content provided howsoever caused.
Your contract with HOTEL entra is governed by the laws of the country where the Hotel you booked your stay with is located and any disputes shall be settled in the courts of that country.
HOTEL entra reserves the right to cancel, amend or vary the arrangements and content featured and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice. You will be notified of any changes to these Terms and Conditions as made available on the website or you could call us +82 2 500 1500.
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